• Customer Order System Simulator

If your customer order and CRM system doesn’t have an up-to-date training mode, training new staff in how to use the system can be problematic! Our client wanted new starters to have a basic grounding in how to add customer details, retrieve those details and configure and place a customer order matching the customer requirements from stock – or passing the order through to manufacturing. Fortunately, we were able to help. Using Articulate Storyline and a bit of creative Javascript programming, we were able to completely simulate the necessary system screens – making them fully interactive, allowing learners to go through a series of basic exercises in system familiarisation. Using a high level eLearning development tool might be an unconventional approach – but the result was highly successful and extremely cost effective.

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